{"id":246908,"date":"2026-06-16T12:38:06","date_gmt":"2026-06-16T10:38:06","guid":{"rendered":"https:\/\/aeroimpulse.fr\/non-classe\/certification-en-9100-procedure\/"},"modified":"2026-06-16T12:38:07","modified_gmt":"2026-06-16T10:38:07","slug":"certification-en-9100-procedure","status":"publish","type":"post","link":"https:\/\/aeroimpulse.fr\/fr\/actualites\/certification-en-9100-procedure\/","title":{"rendered":"Certification EN 9100 &#8211; Proc\u00e9dure"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbMain Section\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7a49d0ca-87b7-4c77-a03e-d56492d097e5&Prime; custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb4&Prime; _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb9b751c31-4556-4699-bf3b-15d08fcf3bd9&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; module_class=\u00a0\u00bbet-show-more-container \u00a0\u00bb admin_label=\u00a0\u00bbContenu de l&#039;article\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbHeadline Grundlagen\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>D\u00e9roulement de l&rsquo;audit de niveau 1 selon la norme EN 9100<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb87cc2148-c6f4-4f1b-8609-d757a882564c\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Pour une certification initiale selon la norme EN 9100:2018, un audit de niveau 1 (\u00e9galement appel\u00e9 \u00ab audit de niveau 1 \u00bb ou \u00ab audit de phase 1 \u00bb) doit pr\u00e9c\u00e9der l&rsquo;audit principal. Il s&rsquo;agit d&rsquo;un pr\u00e9-audit obligatoire qui sert \u00e0 d\u00e9terminer si l&rsquo;entreprise est globalement pr\u00eate pour l&rsquo;audit de certification proprement dit. Il s&rsquo;agit d&rsquo;un pr\u00e9-audit obligatoire qui sert \u00e0 d\u00e9terminer si l&rsquo;entreprise est globalement pr\u00eate pour l&rsquo;audit de certification proprement dit.  <\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>La partie principale de l&rsquo;audit de phase 1 consiste en un examen des documents. En vue de la certification EN 9100 proprement dite, l&rsquo;auditeur de certification se fait une id\u00e9e de l&rsquo;\u00e9tat du syst\u00e8me de gestion de la qualit\u00e9 en examinant les documents et registres suivants : <\/p>\n<ul>\n<li>Manuel de gestion de la qualit\u00e9, sch\u00e9mas de processus et descriptions de processus (qui sont g\u00e9n\u00e9ralement demand\u00e9s par l&rsquo;auditeur avant l&rsquo;audit).<\/li>\n<li>Des indicateurs de qualit\u00e9 ou des indicateurs cl\u00e9s de performance pour l&rsquo;\u00e9valuation des processus, ainsi que des analyses de tendances permettant de d\u00e9montrer l&rsquo;efficacit\u00e9 des processus.<\/li>\n<li>Analyse de la satisfaction client,<\/li>\n<li>Les documents relatifs \u00e0 la derni\u00e8re revue de direction,<\/li>\n<li>Rapports d&rsquo;audit interne des 12 derniers mois.<\/li>\n<\/ul>\n<p>De plus, toutes les exigences non applicables (exclusions), accompagn\u00e9es d&rsquo;une justification, doivent \u00eatre d\u00e9finies et le champ d&rsquo;application de la certification d\u00e9termin\u00e9 au plus tard lors de l&rsquo;audit de phase 1. Enfin, l&rsquo;auditeur demande la d\u00e9signation d&rsquo;un administrateur de la base de donn\u00e9es OASIS. <\/p>\n<p>Lors de l&rsquo;audit pr\u00e9liminaire, aucune constatation d&rsquo;audit n&rsquo;est formul\u00e9e, mais uniquement ce que l&rsquo;on appelle des \u00ab points \u00e0 am\u00e9liorer \u00bb. Ces lacunes doivent ensuite \u00eatre corrig\u00e9es avant l&rsquo;audit principal. \u00c0 cet \u00e9gard, cet audit pr\u00e9liminaire devrait id\u00e9alement avoir lieu deux \u00e0 quatre semaines avant l&rsquo;audit principal.  <\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_cta title=\u00a0\u00bb  D\u00e9couvrez d\u00e8s maintenant nos services li\u00e9s \u00e0 la norme EN 9100&Prime; button_url=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/en\/consulting-and-audit-according-to-en-9100\/\u00a0\u00bb button_text=\u00a0\u00bbEn savoir plus\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbd7b3ef11-9844-4235-8a62-4fb2a42c4ede\u00a0\u00bb link_option_url=\u00a0\u00bb\/en-9100-beratung-einfuehrung\/\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-fe81fea7-9791-4cbb-8f14-ab23dab8ad8d%22:%91%22button_bg_color%22%93,%22gcid-a4d4b690-c5d0-4305-acd7-d33639818f8a%22:%91%22button_text_color%22%93,%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22background_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Nous vous accompagnons tout au long du processus de certification initiale, ainsi que lors des audits et des formations.<\/p>\n<p>[\/et_pb_cta][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbHeadline Bauvorschriften\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>R\u00e9alisation de l&rsquo;audit principal selon la norme EN 9100:2018<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|4px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Chaque audit de certification selon la norme EN 9100:2018, qu&rsquo;il s&rsquo;agisse de l&rsquo;audit initial, de l&rsquo;audit de surveillance ou de l&rsquo;audit de renouvellement, est toujours men\u00e9 de mani\u00e8re structur\u00e9e, conform\u00e9ment \u00e0 une proc\u00e9dure d\u00e9finie. Les \u00e9l\u00e9ments essentiels de toute certification EN 9100 sont les suivants : <\/p>\n<ul>\n<li>l&rsquo;ouverture,<\/li>\n<li>la r\u00e9alisation de l&rsquo;audit,<\/li>\n<li>l&rsquo;\u00e9valuation de l&rsquo;audit et la cr\u00e9ation de rapports d&rsquo;audit, ainsi que<\/li>\n<li>le d\u00e9briefing.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbHeadline Auswahl Nachweismethode\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>Ouverture  <\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|4px|false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>La r\u00e9union d&rsquo;ouverture marque le d\u00e9but du processus d&rsquo;audit sur site. L&rsquo;auditeur commence par pr\u00e9senter son \u00e9quipe d&rsquo;audit \u2013 le cas \u00e9ch\u00e9ant \u2013 et d\u00e9crit la mission de certification. Il explique ensuite le d\u00e9roulement de l&rsquo;audit sur la base du plan d&rsquo;audit, clarifie toute ambigu\u00eft\u00e9 concernant la proc\u00e9dure et sollicite l&rsquo;approbation du plan ou demande si des modifications doivent y \u00eatre apport\u00e9es.  <\/p>\n<p>Du c\u00f4t\u00e9 de l&rsquo;entreprise, la direction, le responsable de la gestion de la qualit\u00e9 (QMB) ainsi que tout autre collaborateur concern\u00e9 par la gestion de la qualit\u00e9 et les principaux repr\u00e9sentants du deuxi\u00e8me niveau hi\u00e9rarchique devraient \u00eatre pr\u00e9sents \u00e0 la r\u00e9union d&rsquo;ouverture.<\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbHeadline Luftrechtlich\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>R\u00e9alisation d&rsquo;un audit selon la norme EN 9100:2018<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>L&rsquo;objectif principal de la certification EN 9100 est de v\u00e9rifier la conformit\u00e9 des processus op\u00e9rationnels aux exigences de la norme EN 9100:2018, aux attentes du client, du l\u00e9gislateur ou de ses autorit\u00e9s, ainsi qu&rsquo;aux exigences de toute partie int\u00e9ress\u00e9e. Les \u00e9l\u00e9ments essentiels que tout audit doit inclure sont les suivants : <\/p>\n<ul>\n<li>l&rsquo;audit des processus conform\u00e9ment au plan d&rsquo;audit,<\/li>\n<li>Un examen et une \u00e9valuation des performances du syst\u00e8me de gestion de la qualit\u00e9, notamment en ce qui concerne les am\u00e9liorations continues, les changements intervenus depuis le dernier audit, ainsi que le suivi des audits pr\u00e9c\u00e9dents,<\/li>\n<li>Examiner l&rsquo;\u00e9tat d&rsquo;avancement des exigences du client (modifications, nouvelles sp\u00e9cifications),<\/li>\n<li>une \u00e9valuation des performances du processus,<\/li>\n<li>Audit du processus de passation des march\u00e9s,<\/li>\n<li>un bilan de l&rsquo;\u00e9volution de la satisfaction client et des actions qui en d\u00e9coulent.<\/li>\n<\/ul>\n<p>Chaque audit de certification comprend toujours un entretien avec la direction. \u00c0 cette occasion, l&rsquo;entreprise doit faire \u00e9tat de sa propre perception en mati\u00e8re de qualit\u00e9 et d&rsquo;orientation client, et \u00eatre en mesure de fournir des informations sur l&rsquo;\u00e9tat actuel de la performance du syst\u00e8me de gestion de la qualit\u00e9 ainsi que sur les mesures d&rsquo;am\u00e9lioration continue mises en place. <\/p>\n<p>Un autre \u00e9l\u00e9ment important des audits de certification selon la norme EN 9100:2018 est l&rsquo;examen du niveau de maturit\u00e9 de l&rsquo;orientation processus, y compris l&rsquo;\u00e9valuation de la performance et de l&rsquo;efficacit\u00e9 des processus. Un moyen utile de d\u00e9terminer l&rsquo;exhaustivit\u00e9 des processus cl\u00e9s consiste \u00e0 utiliser un diagramme en tortue, comme illustr\u00e9. Parall\u00e8lement, cela aide l&rsquo;auditeur de certification \u00e0 remplir les formulaires PEAR.  <\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_cta title=\u00a0\u00bbAvez-vous besoin d&apos;aide dans le cadre de la norme EN 9100 ?\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/contact\/\u00a0\u00bb button_text=\u00a0\u00bbFormulaire de contact\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbb2ab463a-fbaa-439c-b9ee-1e3ac6f1fafa\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-a4d4b690-c5d0-4305-acd7-d33639818f8a%22:%91%22button_text_color%22,%22button_bg_color__hover%22,%22button_border_color__hover%22,%22body_text_color%22%93,%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22button_text_color__hover%22,%22button_border_color%22%93,%22gcid-447063c4-da45-48e1-96cb-01977443b517%22:%91%22button_bg_color%22%93}\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#151d45&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Nous sommes l\u00e0 pour vous aider !<br \/>Demandez un devis sans engagement \u00e0 l&rsquo;adresse <a class=\"phone-mail is-white is-underlined is-medium\" href=\"mailto:info@aeroimpulse.de\">info@aeroimpulse.de<\/a> ou<br \/><a class=\"phone-mail is-large is-white\" href=\"tel:+494051315291\">+49 (0)40 5131 5291<\/a><\/p>\n<p>[\/et_pb_cta][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Les entreprises doivent satisfaire \u00e0 une multitude d&rsquo;exigences \u00e0 tous les niveaux op\u00e9rationnels. Elles ne parviennent pas toujours \u00e0 mettre en \u0153uvre l&rsquo;ensemble des sp\u00e9cifications requises dans le cadre de leurs activit\u00e9s quotidiennes. L&rsquo;une des missions essentielles de la certification EN 9100 consiste \u00e0 identifier ces non-conformit\u00e9s. Celles-ci pr\u00e9sentant le m\u00eame degr\u00e9 de gravit\u00e9, on distingue les classifications suivantes :   <\/p>\n<ul>\n<li>non-conformit\u00e9 majeure (ou : constat grave ou majeur),<\/li>\n<li>non-conformit\u00e9 mineure (constat mineur ou de moindre importance),<\/li>\n<li>Recommandation \/ piste d&rsquo;am\u00e9lioration (OFI).<\/li>\n<\/ul>\n<p>Il y a <em>non-conformit\u00e9 majeure<\/em> s\u2019il faut supposer que le non-respect d\u2019une exigence : 1.) entra\u00eenerait la d\u00e9faillance de composants importants du syst\u00e8me de gestion de la qualit\u00e9, 2.) entra\u00eener des d\u00e9fauts du produit ou du service ou s\u2019il existe un risque d\u2019exp\u00e9dition d\u2019un produit non conforme, ou 3.) si la non-conformit\u00e9 est susceptible d\u2019avoir un effet notable sur le client en limitant la facilit\u00e9 d\u2019utilisation du service ou du produit.   <\/p>\n<p>On parle de <em>non-conformit\u00e9 mineure<\/em> lorsqu&rsquo;il y a non-respect d&rsquo;une exigence, mais que cela ne justifie pas une non-conformit\u00e9 majeure. Il s&rsquo;agit donc d&rsquo;erreurs ponctuelles ou de la non-conformit\u00e9 d&rsquo;exigences individuelles n&rsquo;ayant pas d&rsquo;influence significative ou durable sur le syst\u00e8me de gestion de la qualit\u00e9, sur les processus ou sur le produit ou le service. <\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_image src=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/wp-content\/uploads\/2021\/07\/process-turtle.jpg\u00a0\u00bb alt=\u00a0\u00bbEN 9100 Process Turtle &#8211; Orientation processus\u00a0\u00bb title_text=\u00a0\u00bbprocess-turtle\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb99e9cc5c-e207-4926-bbd9-0e3410aef98a\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_image][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_cta title=\u00a0\u00bbConnaissez-vous d\u00e9j\u00e0 notre formation en ligne sur la norme EN 9100 ?\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/en\/en-9100-training-online\/\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbEn savoir plus\u00a0\u00bb _builder_version=\u00a0\u00bb4.14.7&Prime; _module_preset=\u00a0\u00bbe6a8d780-b3fa-4e0a-a667-290a08afb31f\u00a0\u00bb button_border_color=\u00a0\u00bbgcid-7017af99-804f-4997-adc0-e93f5909dcff\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22background_color%22,%22button_text_color__hover%22%93,%22gcid-a4d4b690-c5d0-4305-acd7-d33639818f8a%22:%91%22button_text_color%22,%22button_bg_color__hover%22,%22button_border_color__hover%22%93,%22gcid-fe81fea7-9791-4cbb-8f14-ab23dab8ad8d%22:%91%22button_bg_color%22%93}\u00a0\u00bb button_bg_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_color__hover=\u00a0\u00bb#ffffff\u00a0\u00bb button_text_color__hover=\u00a0\u00bb#151d45&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<img decoding=\"async\" src=\"https:\/\/aeroimpulse.fr\/wp-content\/uploads\/2023\/04\/en-9100-aviation-standard-elearning-online-training-4.png\" alt=\"Formation EN 9100 \/ E-learning\" class=\"wp-image-242187 size-full\" width=\"980\" height=\"774\"><\/p>\n<ul>\n<li>180 minutes<\/li>\n<li>Clips vid\u00e9o anim\u00e9s avec son<\/li>\n<li>Le certificat est envoy\u00e9 automatiquement une fois le test r\u00e9ussi<\/li>\n<li>Permet de gagner du temps par rapport \u00e0 une formation en pr\u00e9sentiel d&rsquo;une journ\u00e9e<\/li>\n<li>Structure analogue \u00e0 celle de la norme<\/li>\n<\/ul>\n<p>[\/et_pb_cta][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbe1fbf107-ca39-4ee4-b671-ebf4d2633462&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_divider][et_pb_text admin_label=\u00a0\u00bbHeadline Luftrechtlich\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>Traitement des constatations d&rsquo;audit<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb7c0ad95c-dcf2-4930-9631-952e4eeba957&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Les constatations d&rsquo;audit sont saisies \u00e9lectroniquement dans la base de donn\u00e9es OASIS sous la forme d&rsquo;<em>un rapport de non-conformit\u00e9<\/em> (NCR). \u00c0 cette fin, l&rsquo;auditeur cr\u00e9e un NCR distinct pour chaque non-conformit\u00e9 constat\u00e9e au cours de l&rsquo;audit de certification et y saisit les donn\u00e9es de base. L&rsquo;auditeur y d\u00e9crit, entre autres, le constat, cite les preuves objectives associ\u00e9es ainsi que l&rsquo;exigence de la norme EN 9100 qui n&rsquo;a pas \u00e9t\u00e9 respect\u00e9e. Enfin, l&rsquo;auditeur classe la non-conformit\u00e9 comme majeure ou mineure.   <\/p>\n<p>\u00c0 l&rsquo;issue de l&rsquo;audit, il incombe \u00e0 l&rsquo;organisation d&rsquo;identifier la cause profonde de la non-conformit\u00e9, d&rsquo;\u00e9laborer et de mettre en \u0153uvre des mesures correctives, puis de les consigner dans OASIS. Il convient de noter que ce sont les causes qui doivent \u00eatre \u00e9limin\u00e9es, et non les sympt\u00f4mes. Au moins dans le cas d&rsquo;une non-conformit\u00e9 grave, une proc\u00e9dure m\u00e9thodologique rigoureuse (par exemple la m\u00e9thode des 5W) est requise. Elle doit d\u00e9montrer que les causes profondes des erreurs ont \u00e9galement \u00e9t\u00e9 identifi\u00e9es. Par la suite, la non-conformit\u00e9 doit \u00eatre signal\u00e9e \u00e0 l&rsquo;auditeur via le workflow OASIS.    <\/p>\n<p>Ce n&rsquo;est qu&rsquo;une fois que toutes les constatations d&rsquo;audit ont \u00e9t\u00e9 correctement trait\u00e9es et communiqu\u00e9es via NCR que l&rsquo;auditeur peut recommander \u00e0 son organisme de certification la d\u00e9livrance ou la prolongation du certificat, conform\u00e9ment \u00e0 la norme EN 9100:2018. Cela marque la fin du processus de certification EN 9100. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; admin_label=\u00a0\u00bbBarre lat\u00e9rale de l&#039;article\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_sidebar orientation=\u00a0\u00bbright\u00a0\u00bb show_border=\u00a0\u00bboff\u00a0\u00bb module_id=\u00a0\u00bbpost-sidebar\u00a0\u00bb module_class=\u00a0\u00bbsidebar\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb sticky_limit_top=\u00a0\u00bbbody\u00a0\u00bb sticky_limit_bottom=\u00a0\u00bbsection\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb transform_styles__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_scale__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_translate__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_rotate__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_skew__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb transform_origin__sticky_enabled=\u00a0\u00bboff|desktop\u00a0\u00bb background__sticky_enabled=\u00a0\u00bboff|sticky\u00a0\u00bb background_color__sticky=\u00a0\u00bb#8CA5F0&Prime; background_enable_color__sticky=\u00a0\u00bbon\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_sidebar][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb admin_label=\u00a0\u00bbBooks Section\u00a0\u00bb module_id=\u00a0\u00bbnos_livres\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.9&Prime; _module_preset=\u00a0\u00bbe21d9ffe-2fa3-4053-8e10-a08b55408009&Prime; background_color=\u00a0\u00bb#F0F0F0&Prime; custom_padding=\u00a0\u00bb||||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb105px||105px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb105px||105px||true|false\u00a0\u00bb custom_css_before=\u00a0\u00bbcontent: %22%22;||position: absolute;||background-color: #F0F0F0;||width: 100%;||height: 100%;||top: 0;||left:-100%\u00a0\u00bb custom_css_after=\u00a0\u00bbcontent: %22%22;||position: absolute;||background-color: #F0F0F0;||width: 100%;||height: 100%;||top: 0;||left:100%\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.9.1&Prime; custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bbf27d57d5-2206-4fa2-bb4e-1883933a92a9&Prime; global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<h2>Nos livres<\/h2>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bbsubhead\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.4&Prime; _module_preset=\u00a0\u00bb02d1e231-6369-4c0f-abf2-c972542fe6d5&Prime; text_font=\u00a0\u00bb|300|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb22px\u00a0\u00bb text_line_height=\u00a0\u00bb36px\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bb||||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||64px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||32px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb2px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb]<\/p>\n<p>Connaissez-vous d\u00e9j\u00e0 nos ouvrages sur la gestion technique de l&rsquo;aviation ?<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; _builder_version=\u00a0\u00bb4.9.1&Prime; _module_preset=\u00a0\u00bb301c5ada-ce84-4670-8593-6811ab0047e2&Prime; custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbGestion de l&#039;aviation industrielle\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.springer.com\/gp\/book\/9783662547397&Prime; url_new_window=\u00a0\u00bbon\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/wp-content\/uploads\/2021\/05\/industrial-aviation-management-martin-hinsch.jpg\u00a0\u00bb alt=\u00a0\u00bbGestion de l&#039;aviation industrielle &#8211; Prof. Dr Martin Hinsch\u00a0\u00bb _builder_version=\u00a0\u00bb4.13.0&Prime; _module_preset=\u00a0\u00bb1a45ca56-586e-458e-99ee-d7cce37bd7a4&Prime; link_option_url=\u00a0\u00bbhttps:\/\/www.springer.com\/gp\/book\/9783662547397&Prime; link_option_url_new_window=\u00a0\u00bbon\u00a0\u00bb custom_css_blurb_image=\u00a0\u00bbmargin-bottom: 24px;||max-width: 220px;\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbGuide d&#039;application de la norme EN 9100:2018&Prime; url=\u00a0\u00bbhttps:\/\/www.dpbolvw.net\/click-8879266-12898971?url=https:\/\/www.springer.com\/gp\/book\/9783662613665?countryChanged=true\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/wp-content\/uploads\/2021\/05\/guideline-en-9100-martin-hinsch.jpg\u00a0\u00bb alt=\u00a0\u00bbGuide pour la norme EN 9100:2018 \u2013 Prof. Dr Martin Hinsch\u00a0\u00bb _builder_version=\u00a0\u00bb4.13.0&Prime; _module_preset=\u00a0\u00bb1a45ca56-586e-458e-99ee-d7cce37bd7a4&Prime; link_option_url=\u00a0\u00bbhttps:\/\/www.dpbolvw.net\/click-8879266-12898971?url=https:\/\/www.springer.com\/gp\/book\/9783662613665?countryChanged=true\u00a0\u00bb link_option_url_new_window=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.9.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbLa norme ISO 9001:2015 au quotidien\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.springer.com\/gp\/book\/9783658255497&Prime; url_new_window=\u00a0\u00bbon\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/aeroimpulse.fr\/wp-content\/uploads\/2021\/05\/iso-9001-2015-or-everyday-operations-all-facts-prof-dr-martin-hinsch.jpg\u00a0\u00bb alt=\u00a0\u00bbLa norme ISO 9001:2015 au quotidien &#8211; Prof. Dr Martin Hinsch\u00a0\u00bb _builder_version=\u00a0\u00bb4.13.0&Prime; _module_preset=\u00a0\u00bb1a45ca56-586e-458e-99ee-d7cce37bd7a4&Prime; link_option_url=\u00a0\u00bbhttps:\/\/www.springer.com\/gp\/book\/9783658255497&Prime; link_option_url_new_window=\u00a0\u00bbon\u00a0\u00bb custom_css_blurb_image=\u00a0\u00bbmargin-bottom: 24px;||max-width: 220px;\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22%93}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cas d&rsquo;une certification initiale, l&rsquo;audit principal doit \u00eatre pr\u00e9c\u00e9d\u00e9 d&rsquo;un audit de niveau 1 (\u00e9galement appel\u00e9 \u00ab audit de niveau 1 \u00bb ou \u00ab audit de phase 1 \u00bb). Il s&rsquo;agit d&rsquo;un pr\u00e9-audit obligatoire qui permet de d\u00e9terminer si l&rsquo;entreprise est globalement pr\u00eate pour l&rsquo;audit de certification proprement dit.   <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2820],"tags":[],"class_list":["post-246908","post","type-post","status-publish","format-standard","hentry","category-actualites"],"acf":[],"_links":{"self":[{"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/posts\/246908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/comments?post=246908"}],"version-history":[{"count":2,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/posts\/246908\/revisions"}],"predecessor-version":[{"id":246911,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/posts\/246908\/revisions\/246911"}],"wp:attachment":[{"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/media?parent=246908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/categories?post=246908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aeroimpulse.fr\/fr\/wp-json\/wp\/v2\/tags?post=246908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}